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About Us

Our focus is on assisting people to become more independent and not
relient on welfare.

Frankston Community Support and Information Centre is one of the busiest of it's type in Victoria - with more than 12,000 people contacting the agency for assistance each year.  The Centre has around 80 volunteers who come from a wide range of social, political, religious, cultural and work backgrounds.  Volunteer workers who have direct contact with the public in a support role must be accredited, which entails successfully completing a 50 hour training course. 

The Centre aims to provide people with information, advice and skills so they can be more self sufficient within the community. Services are cost-effective because the community volunteers provide their time and services free of charge. The Frankston City Council is also a major supporter of the Centre - providing our premises, two paid staffing positions along with telephone and electricity.  

Frankston Community Support and Information Centre is an accredited charitable institution. Click here to see details registered with the Australian Government.

'Who we are, What we do' (1 page, 110k PDF file)
'Services Available' (1 page, 80k PDF file)

2009 Annual Report (30 page, 880k PDF)

Background

In 1966 a project known as the Church and Life Movement was formed to make people more aware of the needs of the Frankston community. The Frankston Community Welfare Committee was formed at a public meeting called by the Movement in 1967, at what is now the Frankston Campus of Monash University. One of its first projects was to establish a Citizens Advice Bureau  to provide advice and community information to people about local services.

Frankston Community Support and Information Centre (formerly known as Frankston Citizens Advice Bureau; FRANKSTON CAB) was established in August 1968 and was directed by the Frankston Community Welfare Committee until 1973 when a sub-committee was formed to take over the administration and planning responsibilities of the Bureau. The Frankston Citizens Advice Bureau became autonomous and self-managing in April 1977 with its first Annual General Meeting taking place in August of that year.

In 1993 the membership voted to change the name of the organisation to Frankston Community Support and Information Centre as it was felt that this name provided the community with a better understanding of the organisations role and activities. As more Frankston residents became disadvantaged through unemployment, and other social and emotional problems, the agency became involved in a number of additional services and activities including counselling, crisis support, research and community development.

The Centre is staffed by trained volunteer community workers and is independently managed by local residents through an annually elected Committee of Management. Our focus is on assisting people to become more independent and contributing members of the community.

Previous Annual Reports

   

2008 Annual Report (33 page, 701k PDF file)
2007 Annual Report (33 page, 770k PDF file)
 2006 Annual Report (28 page, 1.7mb PDF file)
 2005 Annual Report (28 page, 1.2mb PDF file)

More Information

All Services currently offered
Committee of Management
Mission Statement and Statement of Purposes

FCSIC Constitution (20 page, 120k PDF file)