COMMUNITY INFORMATION

  CRISIS SUPPORT SERVICE

Crisis
Support
Service

QUICK LINKS

. Emergency numbers

. Personal Crisis

. Non-emergency numbers

. Community Information

Crisis Support Services offered by the Centre

CONFIDENTIALITY All Information given to the Centre by people about their problems is kept completely confidential. Under the provisions of the Privacy Act information being collected by FCSIC will be held securely and no one can contact the Centre and obtain information about another person without that person’s full authorisation. You have the right of access to, and alteration of, incorrect personal information concerning yourself in accordance with the Privacy Act.

If you would like to contact a trained community worker about a particular personal problem you can phone, email, write or call in to the Centre.

ASSESSMENT When a person visits or phones the Centre for assistance with a crisis, it is important that their situation is assessed correctly so that the appropriate support can be given. Specially trained community workers speak to the person about his or her problem and then, with the person’s permission, arrange for any necessary support to be provided.

AREAS OF ASSISTANCE The Centre can directly provide or organise a range of assistance for people in crisis. Services include:

CRISIS INTERVENTION
People who need to discuss their crisis situation immediately, can visit or phone the Centre and speak to one of the Centre’s trained community workers without delay.

ONGOING COUNSELLING
If a person requires ongoing counselling with a complex personal problem, an appointment can be arranged for them with a professional counsellor.

ADVOCACY
The Centre will provide people with assistance in negotiating with a Government department, financial institution, a landlord, etc.

VICTIMS OF CRIME
Information and support can be provided to people who have been victims of crime.

EMERGENCY FINANCIAL HELP
Subject to eligibility, (see below), help can be provided to Frankston City residents in the form of food parcels, supermarket food vouchers, essential travel costs, essential medication expenses, costs of emergency accommodation and assistance in obtaining other basic living essentials. An appointment will be required.
 

DOMESTIC VIOLENCE
Help is available through the Centre for people experiencing physical, verbal, emotional or threatened violence.

People can also visit or phone the Centre to seek assistance with any other major problem which may cause people distress, including problems which relate to:

•   PERSONAL and FAMILY ISSUES

    PERSONAL FINANCES

•   ACCOMMODATION

OTHER SERVICES CURRENTLY OFFERED:

Good Shepherd Family and Youth Services
Financial Counsellor