Financal Assistance
Good Shepherd Step Up Loan (NAB)
Phone: 9791 8344 through Dandenong CAB
Subject to assessment, low cost, affordable loans available for whitegoods, furniture, education and essential medical items to people with a Health Care or Pension card who have lived at the same address for at least three months and are able to show payment history for rent and other household bills. Initial assessment required. Applications are assessed on an individual basis.
Brotherhood of St Lawrence Progress Loan (ANZ)
8781 5900
Address: Frankston High Street Centre
24–26 High Street Frankston 3199
Hours: Monday to Friday 9:00 ― 5:00
Subject to assessment, low cost, affordable loans available for the purchase of whitegoods, furniture, education and essential medical items to people with a Health Care or Pension card. An initial assessment is required and applications are assessed on an individual basis. Applicants must have resided at the same address for at least three months and be able to show payment history for rent and other household bills.
Women's Health in the South East (WHISE)
No Interest Loan Scheme (NILS)
9794 8677
Address: 15 Scott Street Dandenong 3175
Hours: Monday to Friday 9:00 ― 5:00
Eligibility:
- People who have experienced verbal, physical, emotional, economic, social or sexual harm within their family
- Low income
- On Centrelink benefits or hold a Health Care card
- Live in southern metropolitan Melbourne
No-interest loans are generally up to $1000, repayable within 12-18 months through Centrepay. Loans can be used to buy whitegoods, electrical goods, household goods, medical and health needs, education expenses and other approved items.
Centrelink ― Crisis payment
132 850
In case of release from gaol, leaving residence and fleeing domestic violence, etc. ― all within seven days of occurrence.
131 021
Appointments, help with financial matters; closed on National and State Public Holidays.
Credit Helpline
1800 273 348
Hours: Mon ― Fri 10:00am―1:00pm; 2:00pm―4:00pm.
Consumer Affairs Victoria
1300 558 181
Investigates complaints about fraudulent, illegal or unfair trade or commercial practices regarding goods and services.
Consumer Action Law Centre (Legal Advice Line)
1300 881 020
Hours: Mon ― Fri 10:00am―1:00pm, 2:00―4:00pm
Free advice and referrals on consumer credit matters such as contracts, hire purchase and other consumer finance matters.
Frankston City Council
9784 1888
Frankston residents only, financial counselling.
Good Shepherd
1800 999 712 (to make appointment)
Free financial counselling for South East Water clients - Monday, Thursday and Friday.
Infochoice www.infochoice.com.au/banking/creditcards comparison of credit cards.
MoneyHelp
A not-for-profit financial counselling and debt advice service funded by the Victorian Government to assist those affected by the global economic downturn. It provides free, confidential and independent financial advice to Victorians experiencing, or concerned about, job loss or reduced working hours.
1800 149 689 Free phone financial counselling service (including interpreters).
Hours: Monday-Friday, 9:30am — 5:00pm
Website: www.moneyhelp.org.au
Traveller’s Aid
9654 2600
Located in Southern Cross Station, Flinders Street Station and City Village in Burke Street.
May assist people who have to travel because of an emergency. Phone to make an appointment.
Hours: Mon ― Fri 9:00am―5:00pm
See the contact details page of the Traveller's Aid website for the phone numbers, open hours and email addresses of their three locations in Melbourne.
Website: www.travellersaid.org.au/node/4
Download and Print
 Where to Find Assistance 175k (2 page PDF)
Bill payments, financial assistance and school payments.
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