The Commonwealth Ombudsman investigates complaints about:

• Goods and services delivered to the public by government contractors for and on behalf of the Australian Government.

Commonwealth government agencies include Centrelink and Veterans' Affairs benefits, child support payments, Child Support Agency, ATO, Australian Federal Police, Defence Force, immigration detention centres and immigration decisions.

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Postal Industry Ombudsman Investigates complaints about Australia Post or any other postal or courier operators (registered with the scheme) which have been unable to be resolved directly.

Workplace Ombudsman 1300 363 264 - Information line on workplace agreements, pay and conditions, fairness test. See website for more details.

To complain about banks, insurance, telecommunication companies, gas, electricity and water suppliers, lawyers, doctors, builders or about discrimination, privacy, employment or disability matters, contact the appropriate Industry Ombudsman. See contact details and links below.

Independently investigates complaints about Australian banks and financial service providers as an alternative to going to court.

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Free service fully funded by Transurban.

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Free, industry funded service. You can complain to the Credit Ombudsman if you believe the Member you dealt with has:

• breached relevant laws
• breached the MFAA Code of Practice or other recognised Codes of Practice
• not met standards of good practice in the Credit Industry
• acted unfairly towards you.
  

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Free service independently resolves disputes between electricity, gas and water customers and providers.

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Insurance Ombudsman Service IOS (Victoria)

Insurance Ombudsman Service freely and impartially resolves general insurance disputes between consumers and insurers including home building, contents, motor vehicle, pleasure craft, travel, sickness and accident, consumer credit, valuables, personal property and medical indemnity insurance. It can also help with some residential strata title policies, small business policies and third party motor vehicle disputes (if you are uninsured and property damage is below $3000). Check their website as not all insurance companies participate in this scheme.

Financial Ombudsman Service
www.fos.org.au
 

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You must ask your insurance company to resolve your complaint first. If it remains unresolved ask for your dispute to be dealt with by the company's Internal Dispute Resolution (IDR) process. All participating companies must provide you with a final decision in writing within 15 business days.

Private Health Insurance Ombudsman

• Provide members with an independent service for health insurance problems and enquiries.
• Deal with complaints about a private health fund, private health insurance, private hospital,  medical practitioner, dentist or other practitioner. Complaints must be about private health insurance.
  

Private Health Insurance Ombudsman

Suite 2, Level 22,
580 George Street
Sydney NSW 2000
 

Private Health Insurance Ombudsman
www.phio.org.au

Australian Health Insurance Information www.privatehealth.gov.au
Information and quick answers to health insurance questions.
 

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1800 640 695
(02) 8235 8778
info@phio.org.au
Monday to Friday 9am - 5pm
 

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Public Transport Ombudsman (Victoria)

PO Box 538
Collins Street West
MELBOURNE VIC 8007

Public Transport Ombudsman
www.ptovic.com.au
 

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(03) 8623 2111
(03) 8623 2100
enquiries@ptovic.com.au
Monday to Friday 8.30am - 5pm
 

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You must give the public transport operator the opportunity to respond by complaining directly to them. If you are dissatisfied with their response then you can complain to the Ombudsman.

Telecommunications Industry Ombudsman

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