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Frankston Community Support and Information
Centre is seeking volunteers who are competent,
enthusiastic and reliable who enjoy a challenge
and like working in a team environment.

 

Why volunteer?

  • Experience new challenges, exercise your social conscience, gain satisfaction from doing something that makes a difference to our community.

  • Have fun. Meet new people. Apart from making a positive contribution to society, volunteers form social networks and connections with like minded people. Good volunteers are good to be around!

  • Personal and professional development. Many people choose a volunteering activity that practices or maintains working skills used in their paid employment.

  • Gain communication skills.

  • Gain experience to add to your CV. Develop work related skills. Volunteering may be a good opportunity for you to get back into an office environment and use new technology.

What you can offer us

  • A fresh perspective and a new point of view

  • New skills and abilities

  • New ideas, energy and enthusiasm

  • Ensure the future of volunteering within the Centre

Your responsibilities as a volunteer:

  • Be reliable and punctual.

  • If you cannot meet your commitment, be courteous and inform the organisation.

  • Attend all pertinent training sessions. 

  • Keep all information confidential.

  • Familiarise yourself with policies and procedures of the organisation.

  • Be responsible as the organisation relies on you.

Previous experience

It is an advantage to have previous experience in your preferred volunteering area but life experiences also assist volunteers in their role at the Centre.

  • Reception

  • Information Technology

  • Case Assessment (Interviewer)

  • Statistics collection and collation

  • Information file development and maintenance

  • Administration

  • Tax Help

Some popular misconceptions about volunteering

"Volunteers have nothing else to do with their time."
Some of our best volunteers do many things and are so busy with their other activities it can be difficult to contact them.

 

"Volunteering attracts a certain type of person."
More likely an event has happened in a persons past that has made them want to become involved. They may know what it is like to feel alone and unsupported.

How to apply...

Please download and read
 
Information for Prospective Volunteers Booklet 240k (12 page PDF)

Print and complete the Volunteer Application Form
  Volunteer Application Form  92k (4 page PDF)

and return to:

Coordinator of Volunteers
FCSIC
68 Playne Street
Frankston,  3199


or Fax: (03) 9781 4780

You can email any questions to fcsic@frankston.net
Please allow several working days to receive a reply or invitation to attend an interview.

 

More information

Frankston Community Support and Information Centre provides opportunities for many local residents to volunteer their time and skills. Volunteers commit to work one rostered shift either between 9:00am 12:30pm or 12:30pm 4:00pm on a weekday.  Each shift has a trained receptionist and a minimum of three community workers (interviewers). Other volunteers present at these times may be performing administration tasks, training new volunteers, working on the Centre's information systems, maintaining computers or restocking donated goods in the pantry. See descriptions of different Job Roles performed by volunteers at the Centre.
Please note:
All volunteers are required to undergo a Police check.

The Centre is independently managed by local residents through an annually elected Committee of Management and is staffed by trained volunteer community workers including personnel with backgrounds in business, clerical work, teaching, nursing, social work, banking, sales, trades, engineering and management. Our volunteer workers gain a great deal of satisfaction by providing a valuable service to their community and working with people from all walks of life.

'Volunteering Opportunities' Brochure 118k (2 page PDF)
 

 
 

Volunteering Opportunities at the Centre

INTERVIEWERS
To meet the ever-growing needs of our community, Frankston Community Support and Information Centre is looking for more volunteers to join their Interviewing Team. If you are interested in your community, like meeting and helping people, and would be willing to undertake training we would like to hear from you. Community workers are selected because of their skills and interest in helping others in addition to their warm and caring personalities. Successful applicants will be required to complete an accredited 50 hour training course (see below).

Details:  The Centre is currently recruiting volunteers to interview local residents who contact the agency, either by phone or in person, for information, support and advice regarding social and emotional problems including counselling, crisis support and community development. Volunteer Interviewers must be understanding of people and their situations and accepting of other individual’s values and lifestyles. They also need to be outgoing with a friendly personality and have good communication, problem solving and listening skills.

COMPETENCY CHCCS6B: Assess and deliver services to clients with complex needs This accredited Community Worker training for Interviewers course must be completed if working in an interview situation with a client. Volunteers are taught skills in interviewing, communication, providing information and basic counselling. Low cost training is available to selected interviewers.

After completing this course volunteers are required to attend ongoing training to update and improve their skills and keep them informed of current issues. Many of the Centre’s volunteer workers progress to further education and employment in welfare and other fields.

STATISTICS DATABASE ENTRY
More volunteers are needed to join a team working one shift per week entering the Centre's monthly statistic figures into a database.

Details:  Suitable for a beginner or slow typist as only a small amount of experience typing and keypad data entry is needed. All workers at the Centre are provided with training to successfully carry out their tasks.

DATABASE ENTRY INFORMATION UPDATE
Become part of the team who are typing information from handwritten cards into a database. (One shift per week  - time to suit you).

Details:  This is an on-going job involving a filing cabinet full of handwritten notes that are gradually being updated to form a user-friendly database. Accurate typing skills and the ability to read other volunteers handwritten notes are essential. All Database team workers at the Centre are provided with training.


Other volunteering opportunities

If volunteering at the Centre does not appeal to you then please see our list of contact details of other organisations in the local area who may be able to offer you a volunteering position.
Acrobat file Other local volunteering opportunities 54k (2 page PDF)

...or find other volunteering opportunities through Go Volunteer
 

 
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Page updated:
19.06.07