|
Our volunteer staff provide a high standard of service to the Frankston community, and in a constantly changing workplace environment, are required to assume many diverse and challenging roles. They provide the vital lifeblood that enables efficient function and operation of the Centre's services.
Many of these roles are demanding and require a number of interpersonal skills to deal with the complexities of each day. Each volunteer staff member at the Centre fulfils an important role by assisting the Centre’s three paid staff and provide the continuity and infrastructure required for this vital volunteer service.
Reception
Multi-skilled and requiring good communication skills, they are the first contact for visitors and callers to the Centre. Their role is varied and they need to be able to assist people fill in forms, attend incoming telephone calls and manage the people waiting to be seen by an interviewer or counsellor.
Our team of volunteer reception staff are the
first contact for people telephoning or visiting
the organisation.
Interviewers
 
The Centre is currently recruiting volunteers to join their interviewing team. Community workers (interviewers) at the Centre are selected because of their skills and interest in helping others and for their warm and caring personalities. Life experiences can also assist volunteers in their role at the Centre. All community workers at the Centre are provided with training to successfully carry out their tasks. An accredited Community Information Worker’s Certificate course must be completed if working in an interview situation with a client.
Many skills, including resilience, are required to be an effective interviewer with training being the key component of our volunteers’ success in dealing with the many queries that they receive in any given day. Interviewers often extend themselves beyond their roster shift to ensure the best options are explored and offered to meet each individual's circumstance.
In 2006 — 2007 interviewing staff spent a total of 8922 hours attending to enquiries by telephone or in person.
Information Staff
The volunteer Information Officer and her dedicated team of workers have the huge task of maintaining the Centre’s information systems. Volunteers restock the Centre's brochures and keep local services details up-to-date. As the Centre becomes more reliant on technology these volunteers require more computer skills.
Information Technology workers
The organisation has a small group of qualified information technicians who are continually busy keeping the Centre's computer systems maintained plus training people in the use of these systems.
Statistics and database
During each shift interviewers record statistical information regarding the nature of the enquiry and time taken to provide the service. Our statistical team collate and process this information into monthly reports for the Manager and Committee of Management. Other workers are updating volunteers handwritten notes to form a user-friendly database.
Administration staff
 
An organisation as large as the Centre requires an enormous amount of administration and is reliant on volunteers to support the Centre's paid staff. The combined efforts of the administration team ensure that everything the Centre produces is presented in a professional manner.
Frankston Community Support and Information Centre is fortunate to have people who also volunteer their time for additional important tasks such as roster coordination, advisory groups, maintenance work and group leadership. Many volunteers who demonstrate exceptional and varied skills are often approached to take on additional roles to provide support to fellow workers and students.
Please contact the Centre to discuss other volunteering opportunities available.
If you would like more information please email fcsic@frankston.net
Call into 68 Playne Street, Frankston to collect the Information for Prospective Volunteers Booklet and Volunteer Application Form or download it on the Volunteering at the Centre webpage.
|
